OUR POLICIES


HEALTH & SAFETY POLICY

This document sets out how Stockwell Safety will manage its Health & Safety responsibilities as required by the Health and Safety at Work etc. Act 1974.  Copies will be made available to all employees/associates/students as appropriate.

Stockwell Safety will manage Health & Safety by:

  1. Identifying and assessing risks to which people, including students, will be exposed, and arranging and introducing specific measures to reduce these risks.
  2. Building, adopting and reviewing a body of safe working practices, safety precautions and accident prevention procedures.
  3. Providing sufficient skilled supervision, relevant instructions and appropriate training to all levels, in both health and safety and job specific skills.
  4. Providing a safe, healthy working environment, and learning environment, with suitable welfare and first aid arrangements.
  5. Encouraging staff/associates to contribute their own ideas for new and improved safety procedures.

We require organisations working for, or with us, to have in place and to implement suitable and sufficient health and safety procedures in accordance with the appropriate statutory provisions.

We will collect and analyse information on accidents; dangerous incidents and ill health. Any such incident will be investigated and the outcomes shared, and used to prevent recurrence and improve practice.

This Health and Safety at Work Policy will be regularly monitored and updated to take account of legislative and/or organisational changes and Stockwell Safety will ensure the annual review of this policy contains proposals for the improved management of safety.

This statement should be read by, and/or made available to – in whatever manner is most appropriate – all persons, students, organisations who are affected by Stockwell Safety’s undertaking.

EQUALITY POLICY

Stockwell Safety will not discriminate on the grounds of sex, race, colour, nationality, national or ethnic origin, marital status, sexual orientation, age, disability, political or religious belief.

Stockwell Safety believes that all learners have the right to be treated with dignity and respect and will not condone or permit harassment or discrimination.

Stockwell Safety is committed to Equal Opportunities by taking positive action to:

  1. Comply with the requirements of equalities legislation currently in force and monitoring for any future revisions.
  2. Promote practices and procedures that give Equal Opportunities to everybody who wish to participate in our courses.
  3. Consider the needs of all potential learners when delivering courses to minimise any later need to make reasonable adjustments for learners with particular requirements.
  4. Guarantee fair assessment for all learners, including those with particular assessment requirements.
  5. Only use publications and material produced by regulated awarding bodies, or directly by Stockwell Safety and that are free from bias.
  6. Promote the principles of diversity and accessibility.
  7. Monitor and review our policy on a regular basis, taking into account all changes to current legislation.

APPEALS POLICY

A learner wishing to complain about an examination and/or assignment result must do so my sending an email to: info@stockwellsafety.co.uk

Complaints must be received within 14 days of the examination/assignment result being sent to the learner. Complaints must be accompanied by an appropriate level of background information to substantiate the complaint, such as a comprehensively annotated copy of the work (this should be scanned and attached to the email).

If after consulting with the Nominated Tutor, the Centre Contact is satisfied that no prima facie case is established, the learner will be notified in writing of that decision.

The learner will be able to appeal against this decision on the grounds of one or more of the following criteria:

  1. a reasonable belief that the case was not dealt with in accordance with the policy and procedures;
  2. a reasonable belief that the evidence has been misinterpreted;
  3. further evidence that changes the basis of the decision coming to light ;
  4. a reasonable belief that the outcome is not in line with the guidelines or procedure.

Appeals can be made by sending an email outlining the grounds for the appeal to: info@stockwellsafety.co.uk

If after consulting with the Nominated Tutor, the Centre Contact is satisfied that there are grounds for the complaint, the Centre Contact will make the necessary amendments to the original mark awarded and inform the learner of the outcome of the complaint.

NEBOSH COMPLAINTS POLICY

A student wishing to complain about the service they have received from Stockwell Safety must do so by sending an email to: info@stockwellsafety.co.uk

Complaints should be accompanied by an appropriate level of information to substantiate the complaint.

We will respond to all complaints within 24 hours and aim to conclude investigations into the circumstances of a complaint within 14 days.

If the student is dissatisfied with the outcome of the Stockwell Safety investigation into their complaint, they may appeal directly with the relevant accreditation body (details below):

To make a complaint please e-mail info@nebosh.org.uk or write to:

Tania Barker
Customer Service Manager
NEBOSH
Dominus Way
Meridian Business Park
Leicester
LE19 1QW

If the NEBOSH student remains dissatisfied following the conclusion of the NEBOSH investigation into their complaint, they may appeal to the Regulatory Body of the qualification (details below):

The Senior Regulation Manager
SQA Accreditation
Optima Building
58 Robertson Street
Glasgow
G2 8DQ

Procedures and outcomes will be communicated by SQA Accreditation following receipt of the application for regulatory review of the complaint.

DATA PROTECTION POLICY


Introduction

Stockwell Safety needs to gather and use certain information about individuals. These can include customers, students, suppliers, business contacts, associates and other people the organisation has a relationship with or may need to contact. This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.


Why this policy exists

This data protection policy ensures Stockwell Safety:

  1. Complies with data protection law and follows good practice
  2. Protects the rights of associates, customers, students and partners
  3. Is open about how it stores and processes individuals’ data
  4. Protects itself from the risks of a data breach


Data protection law

The Data Protection Act 1998 describes how organisations must collect, handle and store personal information.These rules apply regardless of whether data is stored electronically, on paper or on other materials.To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully
  2. Be obtained only for specific, lawful purposes
  3. Be adequate, relevant and not excessive
  4. Be accurate and kept up to date
  5. Not be held for any longer than necessary
  6. Processed in accordance with the rights of data subjects
  7. Be protected in appropriate ways
  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection


People, risks and responsibilities

This policy applies to:

  1. All partners and associates of Stockwell Safety
  2. All contractors, suppliers and other people working on behalf of Stockwell Safety
  3. All learners who have engaged with Stockwell Safey

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  1. Names of individuals
  2. Postal addresses
  3. Email addresses
  4. Telephone numbers
  5. any other information relating to individuals

This policy helps to protect from some very real data security risks, including:

  1. Breaches of confidentiality. For instance, information being given out inappropriately.
  2. Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  3. Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Everyone who works for or with Stockwell Safety has some responsibility for ensuring data is collected, stored and handled appropriately. Each person that handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

The only people able to access data covered by this policy should be those who need it for their work. Data should not be shared informally. Strong passwords must be used and they should never be shared. Personal data should not be disclosed to unauthorised people, either within the company or externally. Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.


Data storage

  1. When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it. These guidelines also apply to data that is usually stored electronically but has been printed out for some reason.
  2. When not required, the paper or files should be kept in a locked drawer or filing cabinet.
  3. Data printouts should be shredded and disposed of securely when no longer required.
  4. When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:
  5. If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
  6. Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
  7. Servers containing personal data should be sited in a secure location, away from general office space.
  8. Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
  9. All servers and computers containing data should be protected by approved security software and a firewall.


Data use

Personal data is of no value to unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft.

  1. When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
  2. Personal data should not be shared informally.
  3. Personal data should never be transferred outside of the European Economic Area.


Data accuracy

The law requires to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort should put into ensuring its accuracy. Data will be held in as few places as necessary. Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.


Subject access requests

All individuals who are the subject of personal data held by are entitled to:

  1. Ask what information the company holds about them and why.
  2. Ask how to gain access to it.
  3. Be informed how to keep it up to date.
  4. Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request. Subject access requests from individuals should be made by email, addressed to info@stockwellsafety.co.uk. Individuals will be charged £10 per subject access request. Stockwell Safety will aim to provide the relevant data within 14 days. Stockwell Safety will always verify the identity of anyone making a subject access request before handing over any information.


Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject. Under these circumstances, Stockwell Safety will disclose requested data. However, the we will ensure the request is legitimate, seeking assistance from legal advisers where necessary.


Providing information

Stockwell Safety aims to ensure that individuals are aware that their data is being processed, and that they understand:

  1. How the data is being used
  2. How to exercise their rights